Your Google Ads account is suspended – we’ve detected suspicious payments on your account.
If you see a red line across the top of your Google Ads account that says: Your account is suspended – we’ve detected suspicious payments in your account, you will want to panic. Don’t.
Google gives you a way to appeal with an online form. Do it! Explain what happened and ask to unsuspend your account. There is a good chance that you will receive a generic response that will state that they found violations of Google Ads policies on this or a related account, and as a result of this, the account has been suspended. Don’t despair.
Submit the appeal again and again until you get a response from a real person. They might ask you for your bank statements that show payments made to Google.
The documentation review might take a week, and if you haven’t done anything wrong, most likely, after the investigation, your account will be restored.
Be patient.
Don’t try to call or chat with regular Google Ads teams. They don’t have the authority to help you. Don’t try to hire a consultant to help you get your account reinstated. They might make matters worse.
When your Google Ads account is suspended, it means that you won’t be able to create a new account for the same domain name, using the same phone number or even using a different credit or debit card.
Everything related to your company and you personally gets flagged. So don’t waste your time trying to find a workaround.
Use your energy to have Google respond to your appeal nicely and respectfully. Trying to create new accounts might get you suspended permanently.
Good luck with advertising!
